Frequently Asked Questions about Ordering from the dreamaDesign Shop
Have you got some questions about ordering from dreamaDesign? Here are some of the common questions we get asked in regards to orders placed through the dreamaDesign Shop.
For all purchases requiring delivery, these will be delivered through Pass the Parcel’s tracked service. Deliveries are dropped directly to the depot each day orders need to be dropped off at 12pm. Normally this means that for South Island purchases the parcel is delivered by the next business day, and for the North Island in two business days. The tracking number will be sent to you as soon as your item has been packaged and ready to be dropped to the courier depot.
dreamaDesign Limited will make the best effort possible to get your purchase delivered by the timeframe required, however we cannot be held responsible for any delays once the parcel has been dropped to the courier depot.
Pickup is also available for customers and clients in the Ashburton township. Pickup purchases must be paid for before pickup, unless prior arrangement has been made. Pickup times must be strictly adhered to unless prior notice has been given in advance. All pickup times must be arranged prior to collection, on being informed that the item(s) are ready for collection.
We aim to get all orders completed within 1-2 weeks of your order being placed.
As most of our designs are personalised/custom made, there is a longer turn around than buying something direct off the shelf. We also aim to give the customer a cheaper alternative and by doing so we need to optimise our manufacturing layouts especially for our laser cut products.
All standard non-personalised items have a shorter turn around and we aim to complete these within 3 days of the order being placed.
If you have an urgent order and require something faster than what our standard ordering time takes, please contact us via our contact page. We aim to fill all orders and can normally meet your required by dates. However, by meeting some targets, we reserve the right to charge a “Rush Fee” which will be approximately $5-10 depending on complexity of the order, and current order load.
Due to the nature of the products offered on this site being of a customised nature we have a no returns policy in place for products purchased on this site.
However, if a fault is found with an item that is found to be made by dreamaDesign Limited, we will rectify the situation and create a replacement. If the item in question, is also not customised, and is in 100% original unused condition, we will offer and exchange the affected product.
dreamaDesign Limited will provide proofs for all customised prints, and once these proofs have been accepted, dreamaDesign Limited will not be held responsible for any misprint or misspelling of names or personal details. A reprint charge of $10.00 NZD will apply if a fault is found by the customer after the product has been delivered and picked up by the customer at the proof stage.
For any personalised/customised laser cut products, dreamaDesign Limited will not be held responsible for any misspelling of names entered by the customer at point of ordering/purchasing. If the customer has noticed a misspell after their order has been placed, they have 24 hours to get in touch with dreamaDesign Limited, by replying in writing/email to the order receipt with the corrected details. After this time we will endeavour to correct the error, however if the order has already been produced, or designed, a recharge of the full product will be required.
If a laser cut item has been manufactured by dreamaDesign Limited with a misspell that can be proved that it has occurred by fault of dreamaDesign Limited, a replacement item will be provided at no charge to the customer.
Frequently Ask Questions about dreamaDesign Services
Here are some of the common questions in regards to contracting dreamaDesign Limited for services.
We’re a small company and love to give our clients our 100% focus. As such, we have limited spaces available for our custom design and website work.
Currently we take on 6 custom wedding invite clients per season. This alters slightly depending on client wedding dates and required stationery dates.
We limit ourselves to one web design client at a time, so we can fully focus on your needs and requirements. Maintenance clients or slight site alterations are outside of this restriction, and taken on a case by case basis.
Social Media clients are taken on a case by case basis dependent on requirement and training/setup or permanent contract status.
Branding and Advertising clients are also taken on a case by case basis and dependent on current work load.
As we take a limited number of couples per season for custom wedding invites, the sooner you know the date the better.
Generally about 4-6 months before your wedding date is a good indication as invites are usually sent 3 months before your wedding date.
This answer depends on how much you would like us to handle for you.
If you would like us to set everything up from purchasing your domain name and hosting through to website set up, and then carry on with scheduled maintenance afterwards, we have the ability to do this.
If you have a domain name and hosting all ready set up, and just want your site redeveloped and want to maintain it yourself, we can also do this, and provide you with training to complete minor updates yourself.
We can provide a no obligation quote and consultation in regards to your enquiry after assessing your project requirements to see if dreamaDesign would be a good fit for you or your company.
As we take on a limited amount of clients, we like to make sure we have the best fit for all parties concerned. We can come to you or vice versa, or we are more than happy to meet at a venue convenient for all parties.