Shipping & Turnaround Times

New Zealand Shipping Fees

  • All New Zealand Orders are currently shipped through Courier Post
  • Flat Rate Shipping is $7 per order and includes tracking.
  • All orders over $80 qualify for free shipping.
  • Items are generally shipped overnight except for larger items.
  • All shipping times are additional to turn around times.
  • All orders are shipped with 'signature on delivery'.
    Please note: we will not be held liable for any missing items if you have an Authority to Leave in place. We will assist in tracking your parcel though if required. 

Australian Shipping Fees

  • Flat Rate Tracked Signature is $15 per order.
  • All orders over $150 NZD qualify for free shipping
  • Items are shipped on the most economcical tracked shipping option.
  • All shipping times are additional to turn around times.


Local Pickup (Code Required)

  • FREE! 
  • We allow pickups by arrangement during the week from our Studio in Ashburton.
  • Contact us for a discount code to be entered at checkout for Free Pickup.

Forgot something and want to combine orders?

  • Contact us for our Combined Orders Code.
  • Please note: Orders must be placed within 4 days of each other to qualify for the combined orders code. Beyond this we cannot guarantee that the orders will be completed at the same time unless you are happy to wait for the latest order to be completed.

Important Shipping Information

  • Any orders that are 'Returned to Sender' due to incorrect information supplied or order not collected, will incur additional postage fees if it is to be resent. We do not take responsibility for any additional postage fees.
  • Please contact us as soon as possible with photographs if any items arrived damaged through shipping so we can organise replacements and start a damage claim.

Current Turnaround Times

STANDARD ORDERS
We're in the specialty of turning your dreams into a design and as such your items are custom.
Please allow up to 3 weeks for your order to be made and shipped.
Shipping times are additional to current turnaround times.
Current Turnaround is approximately: 2 Weeks

RING/TOOTH BOXES
Our ring/tooth boxes use a dedicated machine so have a different turnaround time compared to our other products.
Please allow up to 1.5 weeks for your ring/tooth box to be made and shipped if you have only ordered a ring/tooth box.
All orders with additional items that are not a ring/tooth box will be classed as a standard order. If you would like your ring box sooner than your other items, please place two separate orders.
Shipping times are additional to current turnaround times
Current Turnaround is approximately: BACK ORDERED approximately shipping end of March

URGENT/RUSH ORDERS
If you have a rush order, please get in touch with us and let us know the date you need your order by. We will let you know if there are any issues with the deadline you need.

Returns Policy

Due to the nature of the products offered on this site being of a customised nature we have a no returns policy in place for products purchased on this site.

However, if a fault is found with an item that is found to be made by dreamaDesign Limited (ie. wrong material/name etc), we will rectify the situation and create a replacement. If the item in question, is also not customised, and is in 100% original unused condition, we will offer and exchange the affected product.

For any personalised/customised laser cut products, dreamaDesign Limited will not be held responsible for any misspelling of names entered by the customer at point of ordering/purchasing. If the customer has noticed a misspell after their order has been placed, they have 24 hours to get in touch with dreamaDesign Limited, by replying in writing/email to the order receipt with the corrected details. After this time we will endeavour to correct the error, however if the order has already been produced, or designed, a recharge of the full product will be required.